Two weeks ago, I was getting on a plane to Dakar, Senegal and a week after that, I was helping to launch the first conference on Child Protection Systems Strengthening in Sub-Saharan Africa. In that short time frame, I have learned an amazing amount about child protection and the unique issues its pioneers strive to overcome; the challenges of bringing new technologies to sub-Saharan Africa; the power of technology for global communication; and even a bit about the city of Dakar.
Before I delve into some of the amazing experiences I had in Dakar, I’ll give you a little more background about what I was doing there in the first place. Working as a Technology and Education Consultant for Wellspring Advisors, LLC, I have been designing a social media campaign and building a wikispace to house the discussions and documents related to this conference over the past few months. Through numerous Skype meetings and emails, I worked with international agencies to organize what would ultimately be a conference of 350 people from 40 west African nations. It was exciting to see so many agencies, organizations, and funders come together around this topic. We had representatives from UNICEF, Save the Children, Plan International, The African Child Policy Forum, Terre des Hommes, REPSSI, RIATT, Oak Foundation, and other funders.
During the conference, I introduced attendees to the new technologies associated with the conference and helped them to actively use the wikispace to share session notes, upload documents, and ask questions or make comments. I learned that there is no pre-existing repository of documents on child protection (e.g., child abuse, exploitation, welfare, justice, marriage) in sub-Saharan Africa so our wiki now serves as a space to collect these from each country.
Additionally, I had the privilege to help many attendees join Twitter and Facebook for the first time so that they could begin sharing their knowledge and thoughts on child protection issues with the larger world via social media. It was inspirational to be reminded of how empowering it can be to gain access to a platform that allows you, with the click of a button, to connect and dialogue so easily with other people around the world. It was also very powerful to see the energy people had as I worked with them to resolve tech glitches and help them access these new spaces for expression and sharing. For many, it was a new experience to learn how social media could be used for professional networking and they were surprised to see how many people and accounts were following the conference online via the tweets and posts I made during each session.
Working in Dakar, I was also reminded about the challenges that arise from working abroad. We had a minimum of three languages at the conference (i.e., French, English, and Portuguese) and at times only one router for 350 people. And while Google Translate widgets can be a life-saver they’re still more of a tool than a full-fledged solution – as we discovered when attendees clicked the “edit” button in our wiki and all of their translated text converted back to English. I also encountered issues with firewalls trying to block Internet access and conference websites, problems pasting text into our wiki from foreign computers, and some other minor things that you come to expect when working with technology.
Yet, amidst all of the tech troubles, I think for me, the key of the conference was adaptability: Transitioning from “Thank You” to “Merci” in a French speaking nation; re-wording the benefits of Twitter in ways that made sense in our child protection conference context; and re-defining a wiki to fit the needs of attendees. Buy-in is always one of the most important pieces when you introduce a new technology but to have buy-in and the resulting motivation and hopefully momentum to continue its use, you need to communicate things in a way that makes sense. You need to adapt your own understanding and way of explaining a tool to fit the linguistic, geographic, cultural, and technical context in which you are working. This can take time, reflection, and a bit of mental exertion, but I can promise you, it’s worth it.
To see some of the amazing dialogues that occurred at the conference and which were then shared through social media, I invite you to visit the slideshows on our wiki.
And finally, I leave you with one of the many photos I snapped from the most western tip of Africa, because for me, regardless of the continent, the ocean will always be home.
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